{"id":2541,"date":"2022-09-04T14:34:44","date_gmt":"2022-09-04T12:34:44","guid":{"rendered":"https:\/\/rado-studio.com\/aventa-demo6\/?page_id=2541"},"modified":"2022-09-25T18:22:15","modified_gmt":"2022-09-25T16:22:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/moltome.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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All you need to know about<\/span>

Ordering<\/h1><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I return my order?<\/span>

Yes, we accept returns.<\/strong>
Contact me within 14 days of delivery
Ship items back within 30 days of delivery<\/p>

Conditions of return<\/strong>
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value<\/p><\/div><\/div>

Can I change my order details?<\/span>

Yes, we accept changes, but only before we ship the item.
Please send us information via email hello@moltome.com.<\/p><\/div><\/div>

Can I cancel my order details?<\/span>

Yes, we accept cancellations, but only\u00a0before we ship\u00a0the item.

Please request a cancellation within 1 hour of purchase via email hello@moltome.com.<\/p><\/div><\/div>

Can I exchange my order?<\/span>

Yes, we accept exchanges.<\/strong>
Contact me within 14 days of delivery
Ship items back within 30 days of delivery<\/p>

Conditions of exchange<\/strong>
Buyers are responsible for exchange items shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.<\/p><\/div><\/div>

Where should I send back my order?<\/span>

Please send returns and complaints to the following address:<\/strong>
MOLTO Alexandra Kaminski,
ul Mickiewicza 47a,
81-866 Sopot
POLAND<\/p>

Each package must have\u00a0a letter confirming the withdrawal from the contract.<\/p>

It is necessary to\u00a0provide the name and surname of the ordering party, order number, reason for the return, and data for the transfer of amounts due for returned goods.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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All you need to know about<\/span>

Payment<\/h1><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What types of payment do you accept?<\/span>

We support payments by:<\/p>

  • credit card<\/b>\u00a0via PayPal payment service<\/li>
  • PayPal<\/strong>\u00a0directly<\/li>
  • transfer to our\u00a0bank account<\/strong><\/li><\/ul><\/div><\/div>
    What currencies do you accept?<\/span>

    Molto Me supports EUR, USD & GBP<\/strong> in the English version and PLN in the Polish version. You can change the currency by changing the language version of the website.\u00a0<\/p><\/div><\/div>

    Can I pay via PayPal?<\/span>

    Yes, we support\u00a0payments by credit card<\/b>\u00a0via\u00a0PayPal<\/b>\u00a0payment service:\u00a0\u00a0molto@moltostore.com\u00a0<\/b>as well as using funds accumulated on\u00a0PayPal accounts<\/b><\/p><\/div><\/div>

    Can I pay with direct bank transfer?<\/span>

    Yes, you can transfer directly to our bank account.<\/p>

    For payments in Euro:
    <\/strong>Molto Alexandra Kaminski
    IBAN: PL74 1090 1098 0000 0001 3533 1770
    SWIFT: WBKPPLPP<\/p>

    Payments in Polish Zloty:<\/strong>
    Molto Alexandra Kaminski
    Santander Bank: 76 1090 1098 0000 0001 3533 1734\u200b<\/p><\/div><\/div>

    What if my payment is declined?<\/span>

    At first\u00a0please check\u00a0that your\u00a0card is not expired\u00a0<\/strong>and you have enough funds on your bank or PayPal account.<\/p>

    Also, the\u00a0accuracy\u00a0of your credit card\u2019s\u00a0billing details\u00a0is very important. Maybe there is a\u00a0misspelling in data\u00a0such as the billing address or the security code.<\/p>

    MOLTO is not responsible for processing payment.
    We\u00a0always confirm\u00a0by email that we received payment \u2013 if you didn\u2019t get mail from us please let us know. We will double-check our account\u00a0based on your payment details.<\/p>

    More info\u00a0you can get from your bank, card issuer, or PayPal \u2013 they might have stopped your payment from going through.<\/p><\/div><\/div>

    Are the payments secure?<\/span>

    Molto Me online store runs through a secure SSL connection.<\/strong> All credit card payments are handled securely by PayPal and we have no access to your credit card data.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    All you need to know about<\/span>

    Shipping<\/h1><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    What shipping methods are available?<\/span>

    It depends on your choice. Shipments are delivered by:<\/p>

    • Polish Post<\/li>
    • courier UPS, TNT, DPD<\/li>
    • or to a Service Point (please contact us first)<\/li><\/ul><\/div><\/div>
      How are the orders packed?<\/span>

      All orders are sent gift-ready<\/strong>\u00a0with a nice box, pink tissue, MOLTO stickers, and a handwritten message from our designer!<\/p>

      If you wish\u00a0we can add your custom note and wishes!<\/p><\/div><\/div>

      What are your domestic shipping options?<\/span>

      The cost of domestic delivery in Poland\u00a0<\/b>is currently\u00a00 PLN for orders value above 550 PLN.\u00a0<\/b>For orders under 550 PLN \u2013 shipping with Polish Post or InPost (by your choice) is 15 PLN for paid orders, or 20 PLN when you decide to pay during delivery.
      Delivery time: 3-6 business days.<\/p><\/div><\/div>

      How do you ship within Europe?<\/span>

      Yes<\/strong>, we can send packages almost to every place in the world.<\/p><\/div><\/div>

      The cost of delivery within Europe is 20 EURO.<\/strong> We need around 1 \u2013 5 days to prepare your order, and around 5-10 days <\/strong>to deliver it within Europe.
      We will inform you about the order status.<\/p><\/div><\/div>

      \u00a0<\/div><\/div><\/div><\/div><\/div><\/div>
      Do you ship to the USA and Canada?<\/span>

      Sure, we do!<\/span><\/p>

      The cost of delivery to the USA and Canada is currently 20 EURO.<\/span><\/p>

      We need around 1 \u2013 5 days to prepare your order, and maximum 15-20 days to deliver it to USA or Canada.<\/span> Usually it takes up to 14 days. <\/b>We will inform you about the order status. We use Polish Postal Service which is secure and can be tracked online.<\/span><\/p><\/div><\/div>

      Do you ship to Australia?<\/span>

      Sure, we do!<\/p>

      The cost of delivery to Australia a is currently 20 EURO.<\/p><\/div><\/div>

      We need around 1 \u2013 5 days to prepare your order, and around 6-12 days to deliver it to Australia. <\/strong>We will inform you about the order status.<\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      All you need to know about<\/span>

      Molto Me<\/h1><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      What is Molto Me?<\/span>

      MOLTO is an accessory brand founded in 2013 by Alex Kaminski.\u00a0<\/span>Handmade and designed with the highest demands for functionality and aesthetics.\u00a0<\/span><\/p>

      Traditional craftsmanship, luxurious materials, and bold colors are the fundamentals of the MOLTO Bag.<\/span><\/p><\/div><\/div>

      Where are Molto Bags made and how?<\/span>

      All of our pieces are\u00a0handmade\u00a0in Poland, central Europe.
      Each\u00a0braided strap and croco key chain\u00a0are\u00a0hand made\u00a0for order\u00a0by brand designer.
      Doing that\u00a0Alex\u00a0wishes to\u00a0thank you\u00a0for being part of\u00a0MOLTO family!<\/p>

      We support\u00a0and work with\u00a0small local companies\u00a0and\u00a0craft masters.<\/strong> MOLTO\u00a0is not about items, it\u00a0is about people.<\/p><\/div><\/div>

      Where are the materials from?<\/span>

      MOLTO purchases production surplus leather from Italian manufacturers - that means we handcraft our products using leather that was not made for us but is an excess of production in European fashion houses.<\/span><\/p>

      That\u2019s why we can offer you products made with the highest quality, confirmed by the biggest European fashion houses. Every season we can offer you something unique, but still timeless.<\/span><\/p>

      MOLTO cares for the environment.<\/strong> We are focused on minimal waste production!<\/span><\/p>

      We use only <\/span>reliable Raccagni Zippers. <\/b>The sliders and pullers are made with durability and functionality in mind. Their manufacturing process involves tests for resistance to heat, humidity, and tarnishing. Special coating protects zippers from any chemicals ensuring it won\u2019t corrode.<\/span><\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      All you need to know about Ordering Can I return my order? Yes, we accept returns. Contact me within 14 days of delivery Ship items back within 30 days of delivery Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2541","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - MOLTO ME - BAGS FOR DAYS!<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/moltome.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"All you need to know about Ordering Can I return my order? Yes, we accept returns. Contact me within 14 days of delivery Ship items back within 30 days of delivery Conditions of return Buyers are responsible for return shipping costs. 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