Choose the most convenient delivery method for you at moltome.com
Orders are delivered by Polish Post (worldwide), InPost (Poland) or apaczka.pl (couriers UPS, TNT, DPD).
It is possible to send an order to a so-called Service Point – please contact us by email if you choose this method of delivery.
For sure it is available for all customers in Poland.
The cost of delivery in Poland is currently 0 PLN for orders value above 550 PLN. For orders under 550 PLN – shipping with Polish Post or InPost (by your choice) is 15 PLN for paid orders, or 20 PLN when you decide to pay during delivery. Delivery time: 3-6 business days.
Delivery cost and delivery time abroad – Polish Post:
EU countries 5-10 business days: 20 EURO
the USA and Canada 6-10 business days: 20 EURO
Australia 6-12 business days: 20 EURO
You can track your parcel here: https://www.apaczka.pl/check_status.php
If you want more information, write us an e-mail: firstname.lastname@example.org
All products purchased in the MOLTO online store can be returned or exchanged.
Returned items must not show signs of use.
In the event of a complaint, it is necessary to describe the circumstances of the destruction, the proposed method of compensation (refund or exchange for a new product).
MOLTO has 14 business days to consider the complaint.
Please send returns and complaints to the following address:
MOLTO Alexandra Kaminski,
ul Mickiewicza 47a,
Each package should have a letter confirming the withdrawal from the contract.
It is necessary to provide the name and surname of the ordering party, order number, reason for the return, and data for the transfer of amounts due for returned goods.
Withdrawal form (select the text and then print and return the signed letter together with the returned product)