CONTACT_moltome_alex_with_black_barrel_bag

Email Us

hello@moltome.com

Call Us

+48 505 076 308

wRITE TO Us

MOLTO SHOWROOM
Mickiewicza 47a
81-866 Sopot
Poland

contact

MOLTO hangs
on your every word

Ask us about everything – send us a message via form or email!

You can also call us – we speak German, English and Polish!

Please notice we are for your disposition from Monday till Friday
during our working hours (09:00 – 16:00 UTC+1 (Central European Time)).

We are a very SOCIAL brand – feel free to follow, love, share, and pin us!

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MOLTO FAQ

Frequently Asked Questions

If you have other burning questions we couldn’t answer here or you just want to have a nice chat,
send a text or call us at (+48) 505 076 308 or email: hello@moltome.com

Ask about MOLTO

MOLTO is a modern fashion brand redefining our relationship with bags and clothes.

It was built on the belief that our apparel should reflect us:
living always in motion, but still being stylish.

MOLTO creates fashion bags under 2 lines: 

  • MOLTO a line that unites italian leather with croco structure and suitable for active lifestyle bag forms.
  • ECID a line that contains unique, born with mathematical perfection bag forms and classical materials like hairy and grain leather.

Within those lines we sell high quality essentials for every modern woman.

All of our pieces are handmade in Poland, central Europe.
Each braided strap and croco key chain are hand made for order by brand designer.
Doing that Alex wishes to thank you for being part of MOLTO family!

We support and work with small local companies and craft masters.

MOLTO is not about items, it is about people.

Sopot is a beautiful city in northern Poland.
Hopefully soon, after the pandemic, you will be able to visit us in our showroom again and have a cup of tea or coffee with us!

MOLTO purchases leather from Italian manufacturers.
That’s why we can offer you products made with the highest quality, confirmed by the biggest European fashion houses. Every season we can offer you something unique, but still timeless.

MOLTO cares for the environment.
We are focused on minimal waste production!

We use only reliable Raccagni Zippers.
The sliders and pullers are made with durability and functionality in mind.
Their manufacturing process involves numerous individual steps
including tests for resistance to heat, humidity, and tarnishing.
Special coating protects zippers from any chemicals ensuring it won’t corrode.

The way all pieces we use are crafted is central to the outstanding luxurious quality of Molto Bags.

MOLTO bags are made of high-quality materials – so you can wear them now while you build a wardrobe for the new season, and later when you will miss YOUR beloved MOLTO bag.

Unlike most brands out there, our collection is timeless. This means we have united the most essential forms with materials that never get old.

We design modern goods with a classical twist that can keep up with your dynamic life.

Sure! After the pandemic visit our showroom:

MOLTO SHOWROOM
Mickiewicza 47a
81-866 Sopot
Poland, Europe

As for now, please check our online shop!
There is no need to worry, we accept refunds.

Ask about payment

We support payments by:

  • credit card via PayPal payment service
  • PayPal directly
  • transfer to our bank account

Your credit card will be charged as soon as you place your order and accept payment.

MOLTO accepts all orders automatically.
All our products are available and ready to ship.

Yes, we support payments by credit card via PayPal payment service:  molto@moltostore.com as well as using funds accumulated on PayPal accounts.​

Yes, you can transfer directly to our bank account.

Payments in Euro – account owner:
Molto Alexandra Kaminski

IBAN: PL74 1090 1098 0000 0001 3533 1770

SWIFT: WBKPPLPP

Yes, you can transfer directly to our bank account.

Payments in Polish Zloty – account owner:
Molto Alexandra Kaminski

Bank Santander: 76 1090 1098 0000 0001 3533 1734​

At first please check that your card is not expired and you have enough money on your bank or PayPal account.

Also, the accuracy of your credit card’s billing details is very important. Maybe there is a misspelling in data such as the billing address or the security code.

MOLTO is not responsible for processing payment.
We always confirm by email that we received payment – if you didn’t get mail from us please let us know. We will double-check our account based on your payment details.

More info you can get from your bank, card issuer, or PayPal – they might have stopped your payment from going through.

Ask about shipping

It depends on your choice. Shipments are delivered by:

  • Polish Post
  • courier UPS, TNT, DPD
  • or Service Point (please contact us first)

Yes, before placing an order we need to check if it’s possible for us to send an order to a so-called Service Point. Please contact us by email hello@moltome.com.

Sorry, now it’s not possible. Due to the pandemic, we currently deliver parcels only via courier companies directly to the address you specify.

Currently we offer free shipping to Poland.

We need around 1 – 5 days to prepare your order, and around 1-3 days to deliver it via the method you chose.

We will inform you about the order status.

Yes, we can send packages almost to every place in the world.

The cost of delivery to Europe is currently 20 EURO.

We need around 1 – 5 days to prepare your order, and around 5-10 days to deliver it.
We will inform you about the order status.

The cost of delivery to the USA and Canada is currently 20 EURO.

We need around 1 – 5 days to prepare your order, and around 6-10 days to deliver it.
We will inform you about the order status.

The cost of delivery to Australia is currently 20 EURO.

We need around 1 – 5 days to prepare your order, and around 6-12 days to deliver it.
We will inform you about the order status.

Yes, you can track your parcel here: https://www.apaczka.pl/check_status.php
If you need help just let us know!

Ask about order

Yes, we accept returns.
Contact me within 14 days of delivery
Ship items back within 30 days of delivery

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Yes, we accept exchanges.
Contact me within 14 days of delivery
Ship items back within 30 days of delivery

Conditions of exchange
Buyers are responsible for exchange items shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please send returns and complaints to the following address:
MOLTO Alexandra Kaminski,
ul Mickiewicza 47a,
81-866 Sopot
POLAND

Each package must have a letter confirming the withdrawal from the contract.

It is necessary to provide the name and surname of the ordering party, order number, reason for the return, and data for the transfer of amounts due for returned goods.

Yes, we accept changes, but only before we ship the item.
Please send us information via email hello@moltome.com.

Yes, we accept cancellations, but only before we ship the item.

Please request a cancellation within 1 hour of purchase via email hello@moltome.com.

In the event of a complaint, it is necessary to describe the circumstances of the destruction, the proposed method of compensation (refund or exchange for a new product).

MOLTO has 14 business days to consider the complaint after we receive the item.

Sure! All orders are packed as gifts with a nice box, pink tissue, MOLTO stickers, and a handwritten message from our designer!

If you wish we can add your custom note and wishes!

Yes, but only when the package is still in our hands!

It’s not always possible after we ship it. You will get an email from the courier you chose.

Check special SPRING prices Up to -50% off